Talk to your hotel.
What a guest doesn’t dare to ask for, your hotel never sells. With HOTELLA, all they have to do is say it: the request goes to the right team, in their language.
Founding hotels programme
Become a founding hotel
Our first partner properties get the plan above for the price of the one below.
The HOTELLA advantage
Built to go live fast, with no construction work, in each guest’s own language.
01
Live in three days
Hand us three Excel files: rooms, catalogue, programme. Three days later, your guests are ordering.
02
No hardware required
A QR code in the room is enough. The tablet comes when you decide.
03
Seven languages from day one
French, English, Arabic, German, Italian, Russian and Spanish: every guest is served in their own.
04
Built for 3- to 5-star hotels
From guesthouse to resort: the same standard, sized to your property.
What your guests see. What your teams gain.
For guests, a hotel that answers by voice, around the clock, in their language. For you, fewer repetitive calls, more orders, and every request followed through to the end.
8
request types understood and routed automatically
7
languages served from day one
3 days
from your files to go-live
0
apps for your guests to download
One hotel platform
One platform, four solutions: the AI concierge, the guest app, the in-room tablet and your teams’ dashboard.
Your guests don’t complain. They give up.
2.6×more room service when the offer is visible in the room.
< 5%of guests download a hotel’s app. A QR code opens in a second.
Innovation for your guests. Performance for your hotel.
HOTELLA makes service smoother and your teams faster, without ever removing the human touch.
- Fewer calls to the front desk
- More upselling
- Every guest served in their language
- An instant answer, around the clock
- A premium image, visible from the room
Every hotel, its own signature.
Colours, fonts, logo, photos: HOTELLA takes on your hotel’s identity. With SIGNATURE, it goes as far as your own domain name, and answers to the word you choose.
HOTELLA brochure
The brochure to share with your leadership team.
Our four solutions, your guests’ experience, onboarding and full personalisation to your brand, in sixteen pages.
Your questions,
clear answers.
Choosing the right solution commits your property. Here is what hoteliers ask us most often.
Another question?
Our team answers hoteliers Monday to Friday, and prepares the demo with you.
Talk to an advisorNo. It takes care of repetitive requests (towels, opening hours, simple bookings) so your team keeps its time for welcoming guests and for the moments that need a human.
The Guest App opens on the guest’s phone through the QR code in their room: nothing to download. Hotella Tab is a tablet placed in your suites, villas and superior rooms. It answers by voice and showcases your services. Both share the same stay and the same AI concierge.
Room service, spa, restaurant and transport bookings, housekeeping requests, maintenance reports, practical information and complaints: each request goes to the right team, with the room number.
It stays with your hotel: each property has its own data, kept separate from the others. The tablet hears nothing before the wake word, which is detected in the room itself. Only the data the stay needs is kept.
No. HOTELLA runs on its own, with its own dashboard: nothing changes in your system. A connection to your PMS is studied property by property.
Three days after you hand over your three files: rooms, catalogue and programme. Set-up and import are included. A PMS link, if you want one, is planned separately.
Better-served guests. Revenue you stop letting slip away.
A live demo on a complete property, in your colours.
Or talk to an advisor: +216 94 003 333