Room service
The guest orders by voice or by touch. HOTELLA confirms, sends the order to the kitchen and shows its progress until delivery.
Hotella AI Agent
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The concierge that understands, and acts.
The guest speaks or types. The concierge understands, answers and sends the request to the right team, in seven languages and within seconds.
Understanding intent, not just words.
HOTELLA doesn’t just transcribe. It understands what the guest wants, finds your hotel’s information, answers, and triggers the action when needed.
Spa
Time slot, treatment, duration, number of guests. The request reaches the spa with everything needed to confirm it.
Restaurant
Sitting, time, covers, table. No phone call, and in the guest’s language.
Transport
Airport shuttle, taxi, transfer. HOTELLA collects the time, destination and number of bags, then passes it on to the concierge desk.
Housekeeping
Towels, cleaning, pillows, toiletries. The request is routed to the right floor with its priority.
Maintenance
Air conditioning, lighting, plumbing, TV. The report goes to maintenance with the room number and a time stamp.
Information
Opening hours, Wi-Fi, beach, pool, house rules. Answers come from your property’s own information.
Complaints
Dissatisfaction is recognised as such and never handled like an ordinary request: it is escalated to a human manager.
Where it answers, and to what name
On the guest’s phone as on the tablet in their suite, it is the same conversation. And your hotel chooses the name it answers to.
Wherever the guest is
On their phone, through the QR code in their room, with nothing to install. Or on the tablet in their suite. The guest calls it with one word: “Hotella” with WAVE, the name of your choice with SIGNATURE.
In your hotel’s image
With SIGNATURE, the concierge carries your hotel’s name, face, tone and voice. It answers to the wake word you choose.
Multilingual
Seven languages, from day one.
Your guest speaks their language. Your team receives the request in its own.
BonjourFrench
HelloEnglish
مرحباArabic
HalloGerman
CiaoItalian
HolaSpanish
ЗдравствуйтеRussian
Seven languages for your guests. Your team’s own for every request.
AI built for hospitality, with real safeguards.
No sound leaves the room before the wake word, detected on site. Each hotel keeps its own data, separate from the others. And every order is confirmed before it is sent.
- Local wake word
- Data separated by hotel
- Confirmation before every order
Your hotel can start answering this season.
A live demo on a complete property, in your colours.