A welcome in their name
The guest scans the room’s QR code: the hotel opens in their name, in their language. Nothing to download, no account to create.
Hotella Guest App
The whole hotel,
Explore
The whole hotel,
in their pocket
Room service, spa, information: everything within seconds, with nothing to download.
Serve better,
sell more
One app for the whole stay, from arrival to departure, with nothing to install.
Room service and dining
The menu, opening hours and in-room ordering, at any hour. A table is booked without going through the switchboard.
Extra revenue
Spa, excursions, upgrades, late check-out: extras are offered at the right moment and booked in two taps.
Their stay at their fingertips
Dates, room, current bill, past requests: the guest finds everything without calling the front desk.
A QR code in the room.
Nothing to install.
The guest scans, and the hotel opens in their name and language. No app to download, no account to create: the QR code opens in a second.
What the Guest App changes for your hotel
Your menu, your services and your front desk, in every guest’s pocket. No app to install, no call to make.
The AI concierge, in their pocket
The guest types or talks to HOTELLA from their phone, in one of seven languages. In writing from PRESENCE, by voice with WAVE.
Room service and in-room orders
The full menu, the basket, confirmation and tracking, from order to delivery in the room.
Spa, restaurant and transport bookings
The guest picks a time slot, HOTELLA checks availability and confirms. No call to the front desk.
A welcome in their name
From the first scan, the app greets the guest by name, shows their room and opens in their language.
Housekeeping and small repairs
A towel, a light bulb, the air conditioning: the request goes straight to the right department, with its status visible on both sides.
Practical information
Opening hours, Wi-Fi, beach, shuttles, house rules: answers come from your own content, never from guesswork.
Feedback during the stay
A complaint is handled before it becomes a review. Guests’ feelings reach you during their stay, not three days later online.
Every request, tracked
The guest sees the request move from received to in progress, then delivered, without calling the front desk again.
The Guest App,
in your colours
Logo, colours, fonts: from the first screen to the last, the app carries your property’s identity. Guests find your hotel there, not a tool.
Three frequent questions
No. The Guest App opens in the guest’s browser and works just as well on the hotel Wi-Fi as on 4G or 5G with their own plan.
They keep every usual channel: the front desk, the room phone and, in equipped rooms, Hotella Tab. The Guest App adds a channel, it takes none away.
No. The Guest App handles repetitive requests (towels, opening hours, simple bookings) so your team can focus on welcoming guests and the moments that need a human.
Your hotel can start answering this season.
A live demo on a complete property, in your colours.
Or talk to an advisor: +216 94 003 333