An ordinary evening, in four hotels.
From check-in to room service, here is how HOTELLA handles everyday situations, in seven languages and within seconds.
Boutique hotel
Twenty to sixty rooms, a lean front desk at night, and guests who expect service worthy of the room rate.
- 11:10 pm, the guest in room 12 wants a club sandwich. The front desk is on its own and dealing with a late arrival.
- 7:30 am, an Italian guest asks for a taxi to the airport and the breakfast time.
With HOTELLA: the order goes to the kitchen with the room number, the taxi request reaches the concierge, and each guest gets an answer in their language. The front desk stays free for the arrival in progress.
Recommended plan: WAVE. Guest App via QR code, AI concierge by voice and text, Hotella Tab in the suites.
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Business hotel
Short stays, guests in a hurry, and peaks of requests at evening check-in and at breakfast.
- 6:40 pm, three arrivals at once. One guest asks for an iron, another for the Wi-Fi code.
- 6:15 am, a guest leaves early for a meeting and asks for a shuttle to the station.
With HOTELLA: practical information is given straight away, from the hotel’s own information. The iron request goes to housekeeping, the shuttle to the concierge desk, and every request is tracked until it is closed.
Recommended plan: PRESENCE. Guest App via QR code and AI concierge by text, in seven languages. Voice comes with WAVE.
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Resort
International guests, many services (spa, restaurants, beach, excursions) and requests spread across a large estate.
- 10:00 am, a German family wants to book a massage for two and a table at the beach restaurant.
- 3:30 pm, a guest reports that the air conditioning in their villa has stopped working.
With HOTELLA: the spa and the restaurant receive complete bookings, with no call to the front desk. The fault goes to maintenance with the villa number and a time stamp.
Recommended plan: WAVE. Voice AI concierge in seven languages, up to 15 Hotella Tabs in villas and suites.
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Suites and premium rooms
A few suites or a club floor where every detail counts, and where guests expect immediate attention.
- 7:45 pm, from the sofa, the guest says “Hotella, book a table for two at 9 pm”.
- 10:30 pm, they would like a bottle of champagne sent up to the suite.
With HOTELLA: Hotella Tab answers by voice, without touching the screen. No chargeable order is confirmed without the stay code, and the standby screen showcases the treatment or menu of the day.
Recommended plan: SIGNATURE. Unlimited Hotella Tabs, a concierge with your name, your own wake word, your own domain.
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Your property, your services, your languages: we prepare the demo with you.