Makes the request
From their phone through a QR code, or by voice from the screen in their room.
The HOTELLA platform
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From guest to team, seamlessly
One journey links the guest’s request, the AI that understands it, the team that carries it out and the hotel that measures it.
Carries it out
The request reaches the right department, assigned and time-stamped, with its room number.
Measures the result
Handling time, volumes by department, languages used, satisfaction.
Designed for every role in the hotel journey.
HOTELLA makes service consistent, operations smoother and teams more responsive, without removing the human touch.
- Guest: simplicity, speed, their language, their name
- Hotel staff: visibility, priorities, responsiveness
- Rooms division and managers: supervision and analytics
- Management: revenue, satisfaction, reputation
A platform, not a tool
Why a platform does more than a stand-alone tool.
One set of data, no re-typing
The guest, the AI concierge and your teams share the same stay.
What the guest sees, your teams see
An order placed on the phone appears instantly on the dashboard.
A plan that grows with you
PRESENCE, WAVE, SIGNATURE: move from one plan to the next without reinstalling anything.
Ready for groups
Each property keeps its own data, team and settings.
Fits into your system, not the other way round
Two paths, the same service at the end: connected to your existing tools, or without touching them.
Connects to your tools
A link to your PMS is studied property by property. Your systems stay the reference; HOTELLA adds to them.
Or runs on its own
No integration to start with? The HOTELLA dashboard is self-sufficient: your teams work in it without anything changing in your IT system.
Allow three days after you hand over your files. Setup and import are included; a PMS link is planned separately.
Your hotel can start answering this season.
A live demo on a complete property, in your colours.
We answer within one business day