A tablet in the suite: what it brings, and what it must never do

In a suite, a tablet can become the finest extension of your service, or an object forgotten in a drawer. It all depends on what it can do, and on what it refuses to do.

Many hotels have already tried in-room tablets. All too often, the tablet ends up face down on the bedside table, out of battery, or put away by the guest on the first evening. The problem rarely lay with the device itself, more with what it was asked to do.

Hotella Tab was designed for suites, villas and superior rooms, where guests expect service that matches their stay. It has a precise role, and equally precise limits. It does not replace your floor staff: it passes them clear requests.

The hotel’s services, right in front of the guest

Placed in the suite, the tablet displays what your hotel offers: the room service menu, spa treatments, the restaurant, transfers. The guest discovers that the spa offers a couples’ massage without opening a brochure. What used to sit in a binder becomes visible.

The content comes from your catalogue, managed in Hotella Pilot. When the menu changes, the tablet changes with it, without anyone having to go into the suite.

It responds to voice. The guest says “Hotella”, then asks for a bottle of champagne and two glasses, or a taxi to the airport at 6:30 am the next day. The wake word is detected locally, and no sound leaves the room until it has been spoken. With SIGNATURE, that word can be one your hotel chooses.

Never a charge without the guest

This is the rule on which trust is built: the tablet never commits to a charge on its own. Every order and every booking is summarised and then confirmed by the guest before it is sent. A misheard sentence does not turn into a bottle on the bill.

The confirmation appears on screen, showing what was understood. If the guest said two glasses and the assistant heard three, they see it before the request goes out.

The guest stays in control, and your team is spared awkward discussions at check-out. Nobody wants to argue, next to a packed suitcase, about an order the guest insists they never placed.

Discreet when it needs to be

While housekeeping is in the room, the tablet is locked. The room attendant can work without any risk of triggering an order while wiping the desk, and nobody can order in the guest’s name while they are out.

For families, a dedicated mode sets limits on what children can do. The youngest can explore the hotel on screen without ordering three desserts while their parents dine on the terrace. These are details, but they are what decides whether the tablet stays switched on or ends up in the drawer.

Hotella Tab is available with WAVE, for up to 15 tablets, and without limit with SIGNATURE. You equip your suites first, then extend if usage justifies it.

A tablet is best judged by touching it and talking to it. We would be happy to arrange a demonstration, with an order placed out loud and its confirmation on screen.